Customer Support

OUTLINES

Customer Support

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We care

At Whettings, we are committed to providing exceptional customer support and ensuring your complete satisfaction with our products. This policy outlines our commitment to assisting you with any questions, concerns, or issues you may encounter regarding your Whettings experience.

Our Commitment to You:

Prompt and Efficient Service: We
aim to respond to your inquiries as quickly and effectively as possible.
Our typical response time is within 24-48 business hours during our business hours. Monday -
Friday, 9 AM - 5 PM (GMT)

Knowledgeable Support Team: Our
team is trained to assist you with product information, troubleshooting,
order inquiries, and returns/exchanges.

Helpful and Courteous Interactions: We
treat every customer with respect and strive to provide helpful and
courteous service in every interaction.

Resolution Focused: We
are dedicated to resolving your issues and finding solutions that meet
your needs.

Continuous Improvement: We
value your feedback and use it to continuously improve our customer
support services.

customer support team

Reach out

We offer support for the following:
• Pre-Sale Inquiries: Information about our products, sizing, materials, and compatibility.
• Order Tracking: Assistance with tracking your shipment and providing delivery updates.
• Order Issues: Help with order discrepancies, missing items, or damaged products.
• Product Troubleshooting: Guidance on using and maintaining your Whettings products.
• Returns and Exchanges: Assistance with initiating returns or exchanges according to our Return Policy (see below).
• Technical Support: Addressing technical issues related to your Whettings product (if applicable).
• Warranty Claims: Processing warranty claims according to our Warranty Policy (if applicable).

Limitations of Support:
While we strive to provide comprehensive support, there are certain limitations:
• Unauthorized Modifications: We are not responsible for issues arising from unauthorized modifications or repairs to our products.
• Misuse or Neglect: Damage resulting from misuse, neglect, or improper care is not covered under warranty or eligible for return/exchange.
• Third-Party Products: We are not responsible for providing support for third-party products used in conjunction with Whettings products.