Whettings is an online store offering a curated selection of unique and trending homewares, clothing, beauty products,etc. We are dedicated to providing high-quality products and exceptional customer service.
We are based in London/ UK. However, we operate primarily online and ship our products worldwide.
You can reach us through the following methods:
Email: enquiries@whettings.com
Contact Form: https://whettings.com/pages/contact
Our customer service team is available Monday to Saturday.You can place orders 24/7 on our website.
Click on the "Sign Up" or "Create Account" link at the top right of our website. Follow the instructions to enter your information and create your account.
Creating an account makes checkout faster, allows you to track your orders, save your addresses, and receive exclusive promotions and discounts.
Click on the "Forgot Password" link on the login page. Enter your email address, and we'll send you instructions to reset your password.
Shipping
Shipping rates are calculated based on the weight, dimensions, and destination of your order. The shipping cost are inclusive. We also offer free shipping on orders on all orders.
Delivery times vary depending on the shipping method and destination. Estimated delivery times are provided during checkout. Generally, domestic orders take 3-7 business days, and international orders take 7-12 business days.
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order in your account dashboard.
Please contact us immediately at customer-service@whettings.com if your package is lost or damaged. We will work with the shipping carrier to resolve the issue.
For international orders, customs fees, import duties, and taxes may be applied by the destination country. These charges are the responsibility of the recipient.
Products and Ordering
You can use the search bar at the top of our website or browse our product categories. You can also filter products by various criteria such as price, color, size, and brand.
We are committed to sourcing products from suppliers who share our values. We prioritize considerations like fair labor practices, sustainable materials, etc. Check product descriptions for details on sourcing.
Browse our website, add the items you want to your cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment information.
We accept accepted payment methods – e.g., Visa, Mastercard, American Express, PayPal, Apple Pay, etc.
Yes, we use secure SSL encryption to protect your payment information during transmission. We do not store your credit card details.
You may be able to change or cancel your order if it hasn't been processed yet. Please contact us as soon as possible at customer-service@whettings.com
If an item is out of stock, you may be able to sign up to receive an email notification when it's back in stock.
Product specifications can be found on the product description page.
Returns and Exchanges
We accept returns of unused and undamaged items within 30 days of delivery. Please see our full Return Policy for details.
To initiate a return, please visit our Returns policy and follow the instructions or write to customer-service@whettings.com
Customers are responsible for return shipping costs unless the item is defective or we made an error in the order.
Refunds will be issued to the original payment method used to make the purchase.
Please contact us immediately at returns@whettings.com, if you received a defective or incorrect item. We will provide you with instructions on how to return the item for a full refund or replacement.
Please contact us at customer-service@whettings.com and we will investigate the status of your refund.
Product Specific Questions
Product specifications can be found on the product description page.
Some of our products come with a manufacturer's warranty. Please see the product description for details.
Many of our products are eco-friendly.
Please contact us at customer-service@whettings.com and we will be happy to provide you with more information about a specific product.
Technical Issues
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Make sure all the required fields are filled out correctly. If you're still having trouble, contact us at customer-service@whettings.com
Yes, our website is designed to be responsive and work well on all devices.
We recommend using the latest version of Chrome, Firefox, Safari, or Edge for the best experience. Ensure that JavaScript and cookies are enabled in your browser settings.
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